About Our Finance & Insurance Services

Our Regulated Status:

Thinkvans.com Ltd is directly authorised by the Financial Conduct Authority (FCA) for consumer credit activities. Our Firm Reference Number (FRN) is 672016. 

You can check the above information on the FCA Register by visiting the FCA's website at www.fca.org.uk/register or by contacting the FCA contact centre on 0800 111 6768.

The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional.

Insurance Products:

We can introduce you to a limited number of insurers and products. Please ask us for a list of insurers we offer insurance from.

We will advise and make a recommendation for you after we have assessed your needs. In relation to the complimentary motor insurance, we will only assist in the introduction of this product (as the introducer).

Finance Products:

We are not an independent financial advisor and therefore, no advice or recommendation will be made. We will introduce you to a limited number of lenders and finance products to assist you with your vehicle purchase. They may pay us for introducing you to them. Please ask us for a list of finance products and the lenders we use.

By providing us with your personal credit details, you will be giving us authority to submit a credit application on your behalf to our credit providers. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful. We will use a maximum of 4 credit providers and therefore, no more than 4 credit searches will be registered.

Fees:

We do not charge a fee for any of the advisory services we offer. You will receive a quotation which will tell you about the costs of each of the products and any other fees relating to any particular credit agreement or insurance policy.

We may charge cancellation fee as set out in out Terms and Conditions of £500.00 + VAT for services already provided.  Cancellation fees will be payable as per our standard terms and conditions, (available on request)

Complaints:

If you wish to register a complaint, please contact us:

in writing Unit 8, Atlantic Trading Estate, Atlantic Point, Barry, CF63 3AA

by phone 01446 724130

by email complaints@thinkvans.com

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are: www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.

Financial Services Compensation Scheme (FSCS):

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations.

This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note - finance products are not covered by this scheme.
August 2018